FAQ

Download the Yono Slots app, open it and tap "Register". Enter your mobile number, set a password, and verify via OTP. The entire process takes under 2 minutes and you can start playing immediately after registration.

The OTP is automatically sent by our system. Please make sure the phone number you are registering belongs to you and is active. If you still haven't received it, wait a few minutes and try again. You may also try uninstalling and reinstalling the app to refresh it. If the issue persists, try a different mobile number.

No. Each promotion and account is limited to one per person, IP address, and device. Multiple accounts will be detected by our system and may result in account suspension and forfeiture of bonuses.

Once a mobile number is linked to your game account, it cannot be changed. Please ensure you register with the correct number. If you have issues accessing your account, contact our customer support for assistance.

For account security, we do not delete accounts directly. If you wish to close your account, you need to provide: (1) A clear photo of yourself holding your personal ID and bank passbook; (2) A handwritten statement agreeing to delete the account. Our customer service will then submit the request for processing.

Step 1: Go to the Yono Slots app and tap the "Bank" icon at the bottom. Step 2: Tap "Add Cash" on the upper section. Step 3: Select the amount you need, choose your payment method, and tap "Deposit Now". You can also manually enter a custom amount. Step 4: The system will redirect you to your payment app to complete the transaction.

We support UPI (Google Pay, PhonePe, Paytm, BHIM), NetBanking, IMPS/NEFT bank transfers, and debit/credit cards (Visa, Mastercard, RuPay). All transactions are secured with 256-bit SSL encryption. The available payment methods may vary — if a method is temporarily unavailable, please try again later or use an alternative.

There may be delays in the bank-to-bank process. Don't worry — your money is safe. Once our bank receives your deposit payment, it will be credited to your gaming account immediately. If it hasn't arrived after 30 minutes, contact our live chat support and provide your order number, UID, and payment receipt (screenshot showing UTR, amount, date and time).

Please wait 15-30 minutes — the payment may still be processing. If your balance hasn't updated, take a screenshot of the successful debit from your bank/UPI app and contact our live chat. Our customer service will forward your receipt to the bank. Once we confirm receipt of your funds, the amount will be credited to your account. If the payment truly failed, your bank will auto-refund within 24-48 hours.

Your order number can be found in the "My Transactions" history section of the app. When contacting support about a deposit issue, please always provide your order number along with your UID and a screenshot of your payment receipt.

Payment methods may be temporarily unavailable due to bank maintenance. Please wait a few minutes or an hour and try again. You can also try a different payment method. If the issue persists, contact our customer support for assistance.

If you've reached the UPI payment limit set by your bank, please wait 24 hours before trying again, or link another bank account to make your payment. You can also try a different UPI app or use NetBanking as an alternative deposit method.

For faster resolution: tap the Bank icon, then tap the help button with the "?" icon. Click "Game Ideas & Bug Reports", attach your payment receipt, and enter your Order Number, UID, and UTR Number. Submit it and our team will prioritize your request.

Step 1: Tap the Bank icon. Step 2: Click "Withdrawal Instantly". Step 3: Enter the amount and click "Withdraw Now". Step 4: After submitting successfully, wait for the amount to be credited to your bank account. Make sure your bank details are correct before submitting.

Please be patient — your withdrawal is currently being processed. There may be delays due to high volume of withdrawal requests, but rest assured your money is safe. The bank-to-bank process takes time. Your withdrawal request will be reviewed and the amount will be credited to your bank account. If you still haven't received it after 3-5 days, contact our customer support again.

Common reasons for rejection include: (1) Incorrect bank card number or IFSC code; (2) Bank account name doesn't match your registered name; (3) Wagering requirements for bonus funds not met; (4) Using an unsupported bank; (5) Submitting multiple withdrawal requests in a short time. When rejected, the funds are automatically refunded to your cash wallet. Please correct the issue and resubmit.

If you entered wrong bank details, the money may have been sent to the incorrect account. We kindly suggest adding a new bank account with correct information. When adding a new account, please double-check all details (account number, IFSC code, account holder name) to avoid future issues. You can bind up to 3 bank accounts to your game account.

Once your withdrawal is processed, the bank will complete the transfer. You can check your transaction history in the app. If the withdrawal is marked as successful, you will receive a UTR (Unique Transaction Reference) as proof. If you haven't received the money despite a successful status, contact your bank with the UTR number. If the issue persists after talking to your bank, prepare your bank statement in PDF format and contact us again.

This usually happens because you still have unmet withdrawal/betting requirements. The system requires you to bet and play a certain amount before your bonus wallet funds transfer to your withdrawable balance. Please go back to the game lobby, continue playing, and once you complete the requirements, the system will automatically transfer your funds to your withdrawable balance.

This can happen if you submitted multiple withdrawal requests in a short time — the system automatically locks the withdrawal function to protect your account. Please wait for 30 minutes to 24 hours and try again. Contact our customer support to apply for unlocking. To avoid this, please don't submit multiple withdrawal requests rapidly.

Each account has a daily withdrawal limit based on your VIP level. If you've reached your limit, you'll need to wait until the next day. To increase your limit, deposit more and play to upgrade your VIP level, which unlocks higher withdrawal limits and unlimited transactions.

Step 1: Click the Bank icon, then choose "Withdraw Instantly". Step 2: Click "Add Bank Account". Step 3: Fill in your bank details (account holder name, account number, IFSC code, bank name). Step 4: Wait for bank verification. Please double-check all details before submitting to ensure smooth withdrawals.

Yes, you can bind up to 3 different bank accounts to your game account. However, you must first have a successful withdrawal before you can add another bank account.

It is against our policy to remove bank accounts from your game account. However, you can add a new bank account if needed. To update bank details, contact our customer support with your UID, bank card holder name, new bank account number, IFSC code, and bank name. Please note: after updating bank details, you need to wait approximately 24 hours before making a withdrawal to avoid your account being disabled.

Each bank account can only be linked to one game account. If your bank account is already used by someone else, please provide an alternative bank account. The same applies to mobile numbers — each number can only be bound to one account.

When you register a new account, you can receive a bonus on your first, second, and third deposits. Go to the deposit bonus page and pick your bonus amount. After a successful payment, the bonus will instantly appear in your bonus wallet. You need to complete the wagering requirement (betting 20x the bonus amount) for it to transfer to your cash wallet. The first deposit bonus is valid within 24 hours from registration.

Bonus amount must complete the betting requirements before it can be transferred to your withdrawable balance. For example, if you receive a bonus, you need to bet a specified multiple of that amount. Once you finish the betting requirements, the bonus amount will automatically transfer to your cash wallet. The system generates these requirements and customer service cannot modify them.

Bonuses are automatically generated by the system for eligible players. If you did not receive a bonus, it means you may not have met the system requirements. Please note: each promotion can only be used with one name, IP address, device, or piece of data. Customer service does not have access to manually add bonuses. You can raise your VIP level to unlock more bonuses.

Daily promo codes are available on our official social media channels: Facebook, WhatsApp, Telegram, YouTube, Instagram, and Twitter. Enter the code on the "Today's Rewards" page and click "Get Rewards". Promo codes can only be used on the same day — after the expiry date they become invalid. Make sure to follow our social media to never miss one!

The Weekly Card and Monthly Card are special packages you can purchase to receive daily bonus cash. For example, buying the ₹499 weekly card gives you ₹500+11 on the first day, then ₹11 each day for the next 6 days (total ₹577). When you receive your daily cashback, the system starts a countdown — you can claim again after the countdown ends.

You earn bonuses when friends you invite register and play. Generation A (direct invites): ₹5 on registration + 0.5% of their bets. Generation B and C earn smaller percentages. You can withdraw your referral amount once you reach 100 invited players or your Generation A total deposits reach ₹30,000. The more your friends deposit and bet, the higher your bonus!

When you log in to the Yono Slots app, a login gift will appear on the gift page. You can receive it by clicking manually. To qualify for additional rewards, you must reach the required VIP level. You can claim it once a day, up to a maximum of 7 times. Upgrade your VIP level for bigger daily rewards!

The Mystery Bonus is randomly sent by the system to active players. If you deposit more in a day and reach higher VIP levels, you increase your chances. The bonus will appear in your inbox — find it by clicking the mailbox icon in the upper right corner of the game lobby.

There are three leaderboards: Daily (₹20 entry), Weekly (₹50), and Monthly (₹100). The more you bet, the higher you climb in the rankings. Only the top 500 winners receive leaderboard bonuses. Tap the gift icons at the bottom of the leaderboard page to claim your rewards. Slot games and Flight games count toward your leaderboard ranking.

Yono Slots offers a wide variety: Slot Games, Table Games (Blackjack, Roulette, Baccarat), Live Casino with real dealers, and Quick Games like Aviator, Money Coming, Keno, Dice, Dragon vs Tiger, and more. You can try popular games like Money Coming, Aviator, and Plinko for fast-paced action.

Yes! Our platform adheres to fairness, impartiality, and openness. The chances of winning are set by the system and no one can change them — not even customer service. All games are based on probability and conducted with fairness. If luck isn't on your side right now, we suggest trying different games or coming back later.

To earn rewards for your daily tasks, play specific games several times each day and place some bets. After you complete the betting amount required, go to the upper right corner of the bonus page to claim your reward. Select the task option that matches what you've completed.

If the system detects violations in your gameplay, your account may be suspended. Yono Slots has zero tolerance for any kind of cheating. The system automatically monitors all transactions. By registering on the platform, you agree to our rules and regulations. If you believe this was a mistake, you can request a review which takes 7-15 working days.

Tap the "Download App" button on our website. For Android: download the APK file and install it (you may need to enable "Install from Unknown Sources" in your phone settings). The app works on all Android phones (version 6.0+) and iPhones (iOS 12+).

We regularly update our game for improvements. During maintenance, Yono Slots may be temporarily unavailable. We usually complete maintenance within 30 minutes. Our customer service will remain online to assist with any concerns. After maintenance, please refresh your app. We apologize for any inconvenience.

Try these steps: (1) Close other apps running in the background; (2) Clear the Yono Slots app cache; (3) Ensure you have a stable internet connection (WiFi or 4G/5G); (4) Update to the latest version; (5) Restart your phone. If problems persist, try uninstalling and reinstalling the app.

We offer 24/7 live chat support — tap the headset icon on the right side of the screen. You can also reach us via WhatsApp, Telegram, and social media. Live chat is the fastest way to get help. If customer service is busy, you can leave a message via the feedback option and wait for a response.

For the fastest resolution, always provide: (1) Your game UID number; (2) Your order number (found in "My Transactions"); (3) A screenshot of your payment receipt showing UTR, amount, date and time; (4) A clear description of your issue. This helps our team verify and resolve your concern quickly.

To download your bank statement: (1) Visit your bank's website or app; (2) Log in to Online Banking; (3) Navigate to "Statements" or "e-Documents"; (4) Select the correct account and date range; (5) Choose PDF format; (6) Download and send it to us. The statement should show your complete bank card number and IFSC code.